Question 1

GENERAL

Accepted Answer

We advise you to read the full terms and conditions for general admission tickets to the Ukrainian Youth Association in GB (hereafter referred to as the ‘UYA in GB’ or ‘UYA’) Krayoviy Zdvyh 2026.
We reserve the right to make any changes whatsoever to the event or to performances owing to any unforeseen or unavoidable cause(s).
No selling or trading is allowed in the venue without prior consent from the UYA in GB.
Tickets bought from unauthorised third parties or ticket touts are invalid.
Audio and visual recording will be taking place throughout the event by authorised UYA volunteers, which will be used across our website, social media platforms and for marketing purposes. By attending the event you give your express consent to your actual or simulated likeness to be included in any audio or visual recordings to be used in any media at any time.
The UYA in GB has the right to refuse entry to the site should they deem your presence a risk to others.

Question 2

REFUNDS

Accepted Answer

Refunds in full are available at request, subject to the Ticket Source Customer Purchase Policy (3rd Party Merchant Service).

Question 3

AGE POLICY

Accepted Answer

Those aged 17 and under (ages 0-17) must be accompanied and supervised by a parent or guardian who is a ticket holder over the age of 18 years
We recommend writing the phone number of the guardian/parent on the child’s wristband in the case they get lost or separated from their parent or guardian
We do not accept any parental or supervisory duty of care or liability for any under 18’s on site

Question 4

TICKETS AND WRISTBANDS

Accepted Answer

All tickets are non-transferable and are only valid when purchased from Ticket Source or official agents of the UYA
Tickets must be exchanged for a wristband on first entry at a wristband exchange. No readmission will be allowed without a wristband
The ticket holder is responsible for their ticket until it is exchanged for a wristband and then responsible for their wristband for the duration of the event
The UYA will not issue duplicates for lost or stolen tickets
All wristbands remain the property of the UYA until 13:00 the day after the last day of the event
‘Friday to Sunday’ tickets are valid for entry from 15:00 on Friday 3rd July through to 13:00 on Sunday 5th July only
‘Saturday day’ tickets are valid for entry to the site from 08:00 to 23:59 on Saturday 4th July only. Any ticket holders found on site after 23:59 on Saturday 4th July will be subject to paying the additional fee(s) for a Saturday to Sunday ticket.
‘Saturday to Sunday’ tickets are valid for entry from 08:00 on Saturday 4th July to 13:00 on Sunday 5th July only
Tickets cannot be used as part of any marketing, media, sales, or giveaway promotions, without the prior written consent of the UYA

Question 5

SECURITY & PUBLIC SAFETY

Accepted Answer

The UYA reserves the right to evict a visitor without refund should their behaviour or presence be a risk to staff, volunteers, other visitors or for any other reason
Anti-social behaviour is not tolerated, and will lead to eviction from the site/event
You may be body/bag/vehicle searched on entrance and/or when leaving the site/event
Any person carrying illegal items or carrying out illegal activity will be refused entry or evicted from the site/event
In all cases where security and public safety are threatened the Police/emergency services will be called by an event/site manager

Question 6

DAMAGE/LOSSES

Accepted Answer

The UYA is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at the event
Cars and other vehicles are parked at the owner’s risk. The UYA accepts no responsibility for any losses or damages to vehicles

Question 7

BANNED ITEMS

Accepted Answer

The following items are banned from the UYA site and event:
air horns, megaphones, loudspeakers/boomboxes
fireworks, flares, sky or ‘Chinese’ lanterns
illegal items, illegal substances, unidentifiable substances, new psychoactive substances (NPS), drugs
nitrous oxide and associated equipment (balloons/CO2 dispensers/cream dispensers)
laser equipment/pens, drones, remote controlled items
spray cans, paint
tabards/high visibility jackets
blow torches, gas canisters, aerosols over 250ml, petrol burners
weapons and/or any item(s) that may reasonably be considered for use as a weapon, or which may cause danger, offence, or disruption to any other person

Question 8

ALCOHOL & DRUGS POLICY

Accepted Answer

Excessive amounts of food, cigarettes and/or alcohol may be confiscated
If you need to bring specific food or drink for personal consumption due to a medical condition, you may be asked for supporting evidence
Banned from the Main Hall:
Cans, audio recorders, 
large/open drinks bottles over 500ml, 
personal alcohol (bars are available)
All confiscated items will not be returned
The site operates a strict “Challenge 25” policy for alcohol sales. Anyone attempting to purchase alcohol that appears under the age of 25 years old shall be asked to produce a proof-of-age photo ID card, for example a driving license, passport, HM Forces identity card, PASS proof-of-age card.
Under 18s are not permitted to bring alcohol or purchase alcohol on site
It is illegal for anyone aged over 18 to purchase alcohol on the behalf of under 18s. Anyone found supplying alcohol to under 18’s will be evicted from the site/event and the Police will be contacted
The UYA has a zero-tolerance policy to the consumption, possession and dealing of illegal substances (drugs) on the premises. Nonadherence will result in immediate eviction and the Police will be called
Alcohol purchased from the main hall and any pop-up bars must be consumed within the licensed area, which will be clearly marked with line paint and/or signs

Question 9

NOISE & PUBLIC DISTURBANCE

Accepted Answer

We take a zero-tolerance approach to noise which may disturb our neighbours or other guests. Failure to comply with these rules may result in you being evicted from the site immediately.
All forms of music in outdoor areas (recorded or live) must be turned off by 11pm
Staff will complete periodic decibel readings around the site; all requests to turn down music must be obeyed

Question 10

FIRE AND SAFETY

Accepted Answer

Direct ground fires and bonfires are not permitted anywhere on site
Please exercise extreme caution if using a BBQ and ensure you adhere to the following:
BBQs should be either disposable or coal/wood based
Gas cylinder BBQs are not permitted on site
BBQs must not be in direct contact with the ground
BBQ food is for personal consumption only
It is your responsibility to dispose of spent BBQ ash/coals/wood appropriately and safely in the designated bins
Non-adherence to any items related to using a BBQ and may result in a BBQ being confiscated and your eviction from the site/event
Smoking is not permitted in enclosed public spaces or inside buildings
Please ensure spent cigarettes/cigars are fully extinguished and disposed of responsibly
Smoke machines, strobe lighting/special effects may take place during some performances
The use of drones or similar remote-controlled equipment is strictly forbidden

Question 11

HOUSEKEEPING

Accepted Answer

Please dispose of all waste using the bins and recycling points provided on site
No animals, other than assistance animals, are permitted on site

Question 12

CAR PARKING

Accepted Answer

Entry into the car parks is bound by our normal Terms and Conditions of Entry. In addition, please note the following:

All individuals in a car must have a valid event ticket to gain entry
The following is not permitted in the car parks: 
sleeping in vehicles or camping, 
bonfires, 
campfires or BBQs, 
unauthorised entertainment, 
trading
We reserve the right to search vehicles, in line with the ‘banned items’ and/or ‘alcohol & drugs’ terms and conditions

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